|IT User Services Manager|
|Hiring Status||Accepting Applications|
The User Services Manager will oversee all User Services staff on both the Winona and Minneapolis campuses and ensure that end users are receiving appropriate assistance. This position is also responsible for planning, designing, and analyzing the organization’s Helpdesk according to best practices, while ensuring high levels of customer service quality and availability. This individual will develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions. The User Services Manager will also contribute to problem resolution by giving in-person, hands-on support to end users. Additionally, the position will work closely with IT leadership to identify, implement, and support cost-effective technology solutions for the University.
|Essential Skills and Abilities||
|The successful candidate must support, respect, and advance the mission of Saint Mary's University as a Lasallian Catholic institution.|
|Education and Experience||
Associate’s degree, 5+ years of IT experience, and 2+ years supervisory experience required. Will consider equivalent combination of education and experience. Must have valid driver’s license.
Prefer a Bachelor’s Degree in IT related field, Certifications (A+, Microsoft, etc.) and ITIL Certification.
All job offers are contingent upon the successful completion of a criminal background check.
|Additional Required Materials||Cover letter, resume, references|
|Application Review Date||04/19/2017|
|Contract Length||12 Month|
|Other Details / Information|
|Work Sponsorship||This position is not eligible for work sponsorship|
|We encourage members of the protected classes as defined by the federal, state, and municipal law and those persons attracted to a university with a Catholic identity to apply.