Employment Description

Student Services Specialist
Date Posted 11/09/2017
Hiring Status Screening Applications
Location Winona Campus
Position Responsibilities
The Student Services Specialist provides high levels of customer service to students, parents, and other key constituents, primarily in the Winona undergraduate program. This position provides assistance related to financial aid processing and awards, billing, payment plans, and general registration issues. Job responsibilities include:
  • Advise students on how to access the student portal and promote online service.
  • Advise students and families on the FAFSA process and assist in resolving issues.
  • Assist students and families in understanding their financial awards, financial planning for their educational expenses, their tuition account, and payment options.
  • Help manage all aspects of communication with students.
  • Provide general support for the Registrar’s office and assist with transcripts.
  • Serves as liaison with other university offices.  
Essential Skills and Abilities
The ideal candidate will have:
  • A demonstrated commitment to customer service.
  • Excellent communication and listening skills.
  • Strong organizational and planning skills.
  • Effective writing and editing skills.
  • Strong computer skills.
  • Ability to establish and maintain effective working relationships in a team oriented environment.
  • Ability to relate to diverse populations.
  • Ability to translate financial information into understandable language for students and families.
  • Ability to work independently and efficiently in a fast-paced environment and be adaptable to work change.
  The successful candidate must support, respect, and advance the mission of Saint Mary's University as a Lasallian Catholic institution.
Education and Experience

Bachelor’s degree preferred. 1-3 years of work experience in higher education, student services, or other customer service related fields required.

All job offers are contingent upon the successful completion of a criminal background check.

Additional Required Materials Cover letter, resume, and three professional references
Application Review Date 11/17/2017
Starting Date 12/04/2017
Contact Laurie Haase
Contact Email lhaase@smumn.edu
Position Full-time
Contract Length
Other Details / Information
Benefits Full
Work Sponsorship This position is not eligible for work sponsorship
  We encourage members of the protected classes as defined by the federal, state, and municipal law and those persons attracted to a university with a Lasallian Catholic identity to apply.
EEO M/W/D/V