B.S. in Healthcare and Human Services Management Why choose this degree at Saint Mary’s? “Graduates of this program will be poised for careers in the rapidly changing healthcare and human services fields. Whether you’re striving to learn about the delivery of services to diverse populations or want to attain a management position, you will benefit from this comprehensive program." - Merri Moody, Dean of the Graduate School of Health and Human Services Program Information The Bachelor of Science in Healthcare and Human Services Management program prepares individuals for diverse entry-level positions in health and human services. This degree focuses on delivery and management of health and human services to diverse populations. The program is designed for individuals who want to advance in the health or human services field or to continue on to graduate studies. The degree provides the necessary credential for individuals who seek either supervisory or management roles. Program Outcomes Graduates of the Bachelor of Science in Healthcare and Human Services Management are expected to be able to do the following: Demonstrate awareness, respect, and adaptability for socio‐cultural diversity in an ever‐changing healthcare and human services environment. Integrate effective and professional written, verbal, and interpersonal communication skills into daily practice. Act through an ethical and professional mindset with accountability for one’s own actions. Demonstrate management skills required in today’s workplaces. Incorporate research skills, information literacy, and data analysis into evidence‐based practices. Analyze the impact of and interaction among public policy issues and healthcare and human services. Evaluate the implications and benefits of health information systems. Who is this degree for? Those who are seeking careers in the healthcare or human services professions, or those who are already working in areas such as: + More Licensed practical nurses (LPN), surgical technologist, medical assistant, health unit coordinator, office managers, patient billing rep, medical claims, medical laboratory technician, paramedic/EMT, EKG specialist, occupational therapy assistant, radiology technician, sonographers, pharmacy techs, patient advocate, county case aid worker, county financial worker, group home aid, correctional worker, case manager. What jobs do individuals who have this degree hold? The list of jobs available for graduates of this program are varied.+ More Medical and health-services managers Patient care provider Hospital and clinic employees Laboratory manager Emergency medical technician supervisor Case Manager Social Service Liaison Residential coordinator Patient/Client Advocate Employment support worker County financial worker Community Service managers or directors Social and community assistants Probation/corrections assistants Non- profit management Degree Requirements A minimum of 122 credits is required for graduation with a bachelor of science degree from Saint Mary's University. All students must meet the general education credit requirements. A minimum of 36 credits is required to complete the B.S. in Healthcare and Human Services Management program.Required Shared Core Courses 24 cr. Required Specialization Courses 12 cr. Total 36 cr. Required Shared Core Courses: 24 cr. HHSM302 Communication Skills for Health and Human Service Professionals I (3 cr.) This course provides strategies for developing academic and professional writing skills relevant to health and human services. Topics include effective written communication in the workplace and appropriate communication styles based on audience. Academic writing is addressed including using APA formatting, library research tools, and methods for locating and selecting scholarly sources. Upon completion of this course, students are expected to be able to do the following:Identify a research topic and develop a thesis statement. Locate and evaluate relevant academic and scholarly sources on a research topic using library databases and technology resources. Prepare annotated bibliography and various written reports. Apply APA format to documentation. Organize and manage ideas and sources for research topics. Examine academic integrity and the ethical use of sources in written and oral communication. HHSM303 Communication Skills for Health and Human Service Professionals II (3 cr.) This course builds upon the work in HS302, with continued writing and a focus on oral communication. Effective methods to design and organize academic and professional documents, and present that information orally are addressed. Students are introduced to communication styles and how to effectively deliver oral communication both formally and interpersonally to internal and external groups. Technology is utilized to effectively deliver these messages.Upon completion of this course, students are expected to be able to do the following:Demonstrate effective oral communication to a variety of audiences, including those with diverse cultural backgrounds and experiences. Identify, explain, and practice effective communication styles. Integrate and interpret the dynamics of small group communication related to health and human services. Create and deliver organized, professional informative and persuasive presentations on a topic related to their field of study using appropriate technology, media, and graphics. Write and revise documents and apply oral communication styles to meet people at the appropriate level of literacy and understanding. Apply APA documentation standards. HHSM320 Public Policy Issues in Health and Human Services (3 cr.) This course examines ways in which health and human services delivery systems interact with political and economic policies. Also, it examines how systems can be used to bring about change based on community needs. Issues addressed include codes, regulations and laws in health and human services. Upon completion of this course, students are expected to be able to do the following;Explain how health and human service delivery systems interact with political and economic policies. Analyze the forms and effects of social inequality in health and human services delivery systems. Describe the relationship between public policy decisions and current health and human services delivery. Identify and implement the codes, regulations, and laws related to the field of health and human services. HHSM325 Cross-Cultural Competency for Service Providers (3 cr.) This course examines the impact of cultural diversity on the helping relationship, encourages the acknowledgement of biases and beliefs about diversity and provides an opportunity for students to demonstrate an appreciation of the contributions of diverse populations. Special attention is given to underserved communities, such as (the economically disadvantaged, the mentally ill, the developmentally disabled, the frail elderly, and persons with HIV/AIDS).Upon completion of this course, students are expected to be able to do the following:Identify and acknowledge biases and beliefs about diversity. Describe the impact of cultural diversity on the helping relationship. Practice with respect, knowledge, and skills related to clients' age, class, color, culture, disability, economic status, ethnicity, family structure, gender, life style orientation, marital status, national origin, race, and religion. Recognize contributions from a diverse population, interacting as individuals or groups, to guide evolving organizational and societal systems. HHSM330 Ethical and Legal Issues in Health and Human Services (3 cr.) In this course, ethical reasoning and ethical frameworks are applied to health care and human service practice. An awareness of one's own values related to these areas as well as legal standards and professional codes of ethics are explored. Upon completion of this course, students are expected to be able to do the following:Explain the ethical standards and principles of human service and healthcare professions. Analyze values as they relate to professional ethical standards. Demonstrate an understanding of relevant laws and professional codes of ethics. Apply critical reasoning to complex ethical and legal issues relating to current events. HHSM405 Healthcare Information Management (3 cr.) This course provides an overview of information management in health and human service organizations. It examines the evolution of informatics, the rules, regulations, and ethical concerns that impact the health and human service practitioner. An analysis of the principles and processes of information management tools for healthcare and human service systems is included.Upon completion of the course, students are expected to be able to do the following:Analyze overall trends and direct practice decisions in healthcare and human services utilizing information systems and electronic medical records. Apply the federal, state, and local statutes that address compliance, confidentiality, privacy protection, ethical concerns, and dissemination of electronic health and human service records. Identify how information management is applied in public healthcare and human service practices on both micro and macro levels. Illustrate how the roles found in healthcare settings interact and affect the roles found in human services and the importance of current and accurate data in fostering these relationships. Apply common terminology and acronyms related to health and human service informatics. Evaluate the current models used for informatics management and reporting, and address future trends within the industry. HHSM490 Health and Human Services Capstone (3 cr.) This capstone course integrates knowledge and skills developed in previous courses and provides an opportunity to apply them to a selected topic in an area of interest. Students select a topic currently confronting the field of study or profession, clearly define the topic using appropriate references and resources, and write and present their comprehensive project.Upon completion of this course, students are expected to be able to do the following:Analyze ethical, legal, and professional implications of actions taken in the health and human services field. Develop strategies for continuing education and competence in their profession. Identify and analyze management principles relevant for health and human services professionals. Examine local and national trends in the health and human services field. Research and analyze an issue or problem which may be studied in partnership with an organization to examine community resources and how network formation assists clients and professionals. MG401 Principles of Management (3 cr.) This course explores the concepts and theories of management and their application in today's managerial environment. It examines the essential functions of management: planning, organizing, leading, and controlling. MG307 may be taken instead of this course. Specialization - Healthcare Management: 12 cr. HHSM400 Workplace Training Strategies in Healthcare (3 cr.) This course examines how to facilitate concepts of training in the development of professionals in healthcare using adult learning strategies. The course includes assessing learning needs, designing and facilitating training and measuring learning effectiveness. Upon completion of this course, students are expected to be able do to the following:Apply a training model for delivering work-place learning. Incorporate learning needs of adult learners into instructional design. Create measurable learning outcomes. Explore available technology to deliver effective instructional strategies. HHSM410 Critical Review of Health Studies (3 cr.) This course provides foundational research skills necessary to make informed decisions in field of allied healthcare. Emphasis is placed on gathering, evaluating, and using relevant literature; and evaluating and analyzing quality data for informed decision making. Upon completion of this course, students are expected to be able to do the following:Locate information and literature using relevant healthcare data bases. Evaluate literature for its quality, relevance, and application. Identify qualities of valid and reliable data for informed decision making. Apply basic data analysis methods relevant to the field of allied healthcare management. Apply research findings in an evidence-based approach to problem resolution. HR340 Strategic Human Resource Management (3 cr.) This course examines strategic human resource functions performed in organizations. It includes planning, job analysis and design, job description, recruiting and hiring, training, performance management, regulation, evaluation, benefits, and labor law. Trends impacting the field are examined, including the use of technology in managing human resource functions, and the role of human resources in a global business environment.Upon completion of this course, students are expected to be able to do the following:Analyze human resource management and its component functions. Appraise human resource's organizational role in strategic planning. Develop a strategic plan that addresses a relevant human resource issue. Apply human resource management theories to practice in organizations. Analyze how social and cultural factors impact human resource strategy both domestically and in the global environment. Explain how technology is incorporated within human resource functions. NUR330 Healthcare Delivery Systems (3 cr.) This course provides an overview of healthcare delivery systems and their interaction and influence on healthcare practices. An examination of health reimbursement systems, external regulatory bodies, and public policy are explored.Upon completion of this course, students are expected to be able to do the following:Describe the processes/organizations associated with regulation of healthcare practice in the U.S. Identify and discuss current legal statutes defining healthcare practice and professional rights and responsibilities of nurses. Describe and compare how healthcare delivery systems are organized and financed. Discuss social and economic factors shaping healthcare policy and ways to effect policy change. Analyze the challenges associated with maintaining organizational compliance within a care setting. Evaluate health reimbursement systems and their impact on healthcare practices and cost containment. Specialization - Human Services: 12 cr. HHSM301 Human Service Systems (3 cr.) This course provides an overview of the historical development of the human services field, human service theories, the systems approach to human services, and the role of the human service professional. It also explores trends in the field of human services, such as medical and mental health breakthroughs and changes in client populations.Upon completion of this course, students are expected to be able to do the following:Explain the historical development of the human services field and its current structures and issues. Identify theoretical orientations in human service work. Compare and contrast approaches to human service systems and human service delivery models. Understand the role of the human service professional in a variety of settings. Identify trends in the field of human services and their implications for the work of the human service professional. HHSM310 Care Management for Human Service Professionals (3 cr.) This course examines methods and strategies for assisting clients to work within the human service system, including setting client goals, designing and implementing treatment plans, and connecting clients to appropriate community resources.Upon completion of this course, students are expected to be able to do the following:Demonstrate the ability to function within the structure of human service delivery systems. Administer a professional client needs assessment. Facilitate client goal setting to overcome problems or maintain achievements. Design and implement client treatment plans to support goals. Match clients to community resources needed to attain goals. Monitor and evaluate client progress per treatment plan objectives. Facilitate client decisions on treatment options based on professional human service standards. PSY317 Lifespan Development (3 cr.) This course provides an overview of theories of human development and research in the field. Physical, cognitive, emotional, behavioral, and social aspects of lifespan development are covered.Upon completion of the course, students are expected to be able to do the following:Identify the basic stages of human development from conception to old age. Describe theoretical approaches to human development and how each theory explains growth, development, and behavior. Understand the influence of heredity, environment, and maturation on changes across the life span. Identify developmental changes from physical, cognitive, affective, and social perspectives. Understand how ethnicity, culture, and gender might influence human development during particular developmental stages. PSY375 Counseling Theory and Skills (3 cr.) This course provides students with an overview of the major theories in counseling and psychotherapy and is designed to expose students to essential skills and techniques needed for client engagement, follow-through, completion, and overall therapeutic effectiveness. This course is highly experiential in its format, utilizing role plays, interviews, and the opportunity for the students to identify their own values, interpersonal style, and increased self-awareness.Upon completion of this course, students are expected to be able to do the following:Integrate counseling theory and therapeutic skill development. Develop skills in effective and appropriate non-verbal and verbal responses. Use appropriate client interview techniques to surface critical information. Recognize cultural considerations when working with clients. Identify issues of privacy and maintain boundaries in working with clients, groups, or communities. Assess personal ethics, values, and interpersonal skills and how they relate to professional interactions with clients. Required Elective Courses HHSMXXX Required Electives (- cr.) The elective choices in the HHSM specializations exist so students may choose to take previously approved graduate level courses at the end of their degree program. Students who anticipate enrolling in the M.A. in Health and Human Services Administration, M.A. in Counseling and Psychological Services, Addiction Studies graduate certificate, M.A. in Marriage and Family Therapy, or M.A. in Human Development at Saint Mary's University may take up to 6 graduate-level credits within the bachelor's program from a specified list of courses offered by Saint Mary's University. The B.S. completion program director must advise the student and approve enrollment in the graduate course. The graduate course must be taken within the final 12 credits of the B.S. completion degree. These courses will satisfy the residential credits as part of both Bachelor's and Master's degrees. To receive graduate credit, the student must earn a grade of B or higher.