Current Employment Listings

Thank you for your interest in Saint Mary’s University of Minnesota. You must complete an application for each position for which you are applying.

Saint Mary’s adheres to the principle that all persons have equal opportunity and access to admissions, employment, facilities, and all programs and activities of the university regardless of race, color, creed, religion, national origin, gender, sexual orientation, disability, age, marital status, or status with regard to public assistance.

Help Desk Supervisor
Date Posted 09/10/2021
Hiring Status Accepting Applications
Location Winona Campus
Position Responsibilities

Saint Mary’s University of Minnesota is seeking a HelpDesk Supervisor to ensure that end users receive appropriate support. This position will supervise and mentor the HelpDesk Technical Assistants (HelpDesk TAs). This role will also provide support to end users in-person, email, phone and hands-on to resolve issues.

  • Manage incoming requests to the helpdesk to ensure courteous, timely, and effective resolution of end user issues
  • Lead, train, coach and mentor HelpDesk TAs; provide constructive feedback via performance evaluations, promotions, hiring and disciplinary responsibilities
  • Oversee development, implementation, and administration of HelpDesk TAs training procedures and policies
  • Provide in-person, email, phone and hands-on support to end users 
  • Provide level 1 and 2 issue resolution
  • Add and maintain the FAQ lists for end users
  • Ensure that the TA schedule is complete and up to date
Essential Skills and Abilities

The selected candidate will have the following skills and abilities:

  • Effective leadership skills and a high degree of tact and diplomacy to promote a positive image of the IT department
  • Strong customer service skills with the ability to translate technical terminology into easy to understand language
  • Strong interpersonal, written and verbal communication skills
  • Use and interpret job related terminology effectively and efficiently
  • Ability to communicate and interact successfully with a diverse community of faculty, students and staff to determine their technology needs
  • Creative problem-solving skills, attention to detail and follow-through
  • Professional demeanor and ability to remain calm in challenging situations
  • Ability to learn and adapt quickly and adopt new technologies
  • Occasional off-hour and weekend support for special events
  The successful candidate must support, respect, and advance the mission of Saint Mary's University as a Lasallian Catholic institution.
Education and Experience

Required qualifications:

  • High School Diploma or equivalent
  • Two+ years of technical experience supporting Desktop, WAN, and LAN equipment  
  • Associate's degree or equivalent combination of education and experience 

Preferred qualifications:

  • Driver’s license
  • Bachelor's Degree in IT related field
  • Certifications (A+, Microsoft)
  • Supervisory experience

All offers of employment are contingent upon the successful completion of a criminal background check.

Additional Required Materials Cover letter, resume, and contact information for three professional references
Application Review Date
Starting Date
Contact Colin Malay, User Services Manager
Contact Email cmalay@smumn.edu
Position Full-time
Contract Length 12 Month
Other Details / Information
Benefits Full
Work Sponsorship This position is not eligible for work sponsorship
  We encourage members of the protected classes as defined by the federal, state, and municipal law and those persons attracted to a university with a Lasallian Catholic identity to apply.
EEO M/W/D/V
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