Current Employment Listings

Thank you for your interest in Saint Mary’s University of Minnesota. You must complete an application for each position for which you are applying.

Saint Mary’s adheres to the principle that all persons have equal opportunity and access to admissions, employment, facilities, and all programs and activities of the university regardless of race, color, creed, religion, national origin, gender, sexual orientation, disability, age, marital status, or status with regard to public assistance.

Student Services Specialist
Date Posted 08/03/2021
Hiring Status Accepting Applications
Location Twin Cities Campus
Position Responsibilities

Saint Mary’s University of Minnesota is seeking applications for a Student Services Specialist to provide high levels of customer service primarily related to programs in the Schools of Graduate and Professional Programs on our Minneapolis campus. This position provides assistance related to financial aid processing and awards, tuition accounts, payment plans, and registration processes. This role provides information about SMU and its policies and procedures to prospective and current students. The Student Services Specialist will assist and advise students in the following areas:

 Registration Services

  • Guide students on all aspects of registration, and course drops and withdrawals.
  • Assist student with registration upon enrollment.
  • Advise students on the process for appeals for grade/tuition for drops or withdrawals.
  • Assist students with registration holds due to billing, status etc.
  • Assist students with all aspects of the course schedule.
  • Advise students on grading and appeal process.
  • Change of name, address or other personal information.

Tuition & Billing

  • Advise students on how to understand bill, how to understand tuition account, and when is bill due, how to make a payment, payment options, and past due charges.
  • Explain tuition refund or return to title IV.
  • Look into billing issues including requests to waive late fees.
  • Request refunds to be issued.
  • Employer reimbursement documents including tuition paid and grade verifications.
  • Invoicing of third parties.
  • 1098T explanation and issuance.

Financial Aid

  • Advise students on the Financial Aid process, including FAFSA, disbursement dates for loans and grants, accepting awards and assist students in determining how much to borrow, direct deposit of refund.
  • Assist in resolving FAFSA problems and verification paperwork & taxes.
  • Help manage all aspects of communication with students.
  • Serves as liaison with other university offices.
Essential Skills and Abilities

The selected candidate will have the following skills and abilities: 

  • A demonstrated commitment to customer service.
  • Excellent communication and listening skills.
  • Strong organizational and planning skills.
  • Effective writing and editing skills.
  • Strong computer skills.
  • Ability to establish and maintain effective working relationships in a team-oriented environment.
  • Ability to relate to diverse populations.
  • Ability to translate financial information into understandable language for students and families.
  • Ability to work independently and efficiently in a fast-paced environment and be adaptable to work change.
  The successful candidate must support, respect, and advance the mission of Saint Mary's University as a Lasallian Catholic institution.
Education and Experience

Bachelor’s degree required. 1-3 years of work experience in higher education, student services, or
other customer service related fields required.

All offers of employment are contingent upon the successful completion of a criminal background check.

Additional Required Materials Cover letter, resume, and contact information for three professional references
Application Review Date
Starting Date
Contact Paul Terrio
Contact Email pterrio@smumn.edu
Position Full-time
Contract Length
Other Details / Information
Benefits Full
Work Sponsorship This position is not eligible for work sponsorship
  We encourage members of the protected classes as defined by the federal, state, and municipal law and those persons attracted to a university with a Lasallian Catholic identity to apply.
EEO M/W/D/V
Apply