["https:\/\/schema.org\/","Article","Is your social media ready for when the next crisis strikes? Let our experts help!","At the National Institute for Social Media, response plans are the priority. A response plan is the high-level look, or the umbrella overview, that crisis management falls under. Your response plan details how you respond to positive, negative feedback, and any neutral feedback that comes your way. Take a compliment and make the most out […]",{"@type":"ImageObject","@id":"https:\/\/www.smumn.edu\/wp-content\/uploads\/2019\/12\/Amy-Jauman-headshot.jpg","url":"https:\/\/www.smumn.edu\/wp-content\/uploads\/2019\/12\/Amy-Jauman-headshot.jpg","height":350,"width":350},"https:\/\/www.smumn.edu\/newsroom\/is-your-social-media-ready-for-when-the-next-crisis-strikes-let-our-experts-help\/","2019-12-18","2024-06-25",{"@type":"Person","@id":"https:\/\/www.smumn.edu\/author\/dnahrgan\/#Person","name":"Deb Nahrgang","url":"https:\/\/www.smumn.edu\/author\/dnahrgan\/","identifier":144,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/b0484ee1024693e2c8d5825f23d5d7378481145e04f59a1ec2a9af41dcb0093a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/b0484ee1024693e2c8d5825f23d5d7378481145e04f59a1ec2a9af41dcb0093a?s=96&d=mm&r=g","height":96,"width":96}},"Is your social media ready for when the next crisis strikes? Let our experts help!",{"@type":"Organization","name":"Saint Mary's University of Minnesota","logo":{"@type":"ImageObject","@id":"https:\/\/www.smumn.edu\/wp-content\/uploads\/2023\/06\/SMU-Logo_StackedHorizontalofM_FC_03_REV-WHT300.png","url":"https:\/\/www.smumn.edu\/wp-content\/uploads\/2023\/06\/SMU-Logo_StackedHorizontalofM_FC_03_REV-WHT300.png","width":300,"height":113}},{"@type":"WebPage","@id":"https:\/\/www.smumn.edu\/newsroom\/is-your-social-media-ready-for-when-the-next-crisis-strikes-let-our-experts-help\/"},734]