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Retrieval process FAQs

May 7, 2020

News Undergrad Student Information

As you prepare to return to campus and retrieve your belongings from your residence halls, we’ve put together some FAQs to help. If you have additional questions not addressed here, contact Student Life by emailing

What do I do if I didn’t receive an assigned time?
Please check your spam first. If it’s not there, email to receive an assignment.

What if I received an assigned time but have already moved out?
Please email and mail your room key to:
Dr. Marisa Quinn
Office of Student Life
700 Terrace Heights, #50
Winona, MN 55987

May I bring two cars?
Yes! Students may bring two cars to campus for move out. It is recommended that the student’s car enters first, followed by their guest, for sign-in purposes.

When should I arrive?
It is strongly encouraged students arrive at least 5-10 minutes before their time slot to check in at the guard booth and arrive promptly at their residence hall to move out.

Will Heffron gates be open?
Yes. Please park all cars on one side of the road to allow other cars to leave and pass.

What if I need access to the academic buildings to return books I borrowed from faculty for my thesis?
The academic buildings will be closed during this time. Each book or item borrowed from faculty should be labeled with the faculty person’s name to whom they belong. Please do not adhere anything to the books; instead, place a note inside the cover. There will be a drop-off location in the Hall of Fame Room to return them.

If you live in residence halls connected to academic buildings, you are not permitted to visit the attached buildings.

What if I need to talk with financial aid, the registrar, etc.?
All university business is being conducted remotely. Please contact the office you need to talk with by phone or email. Offices are closed, and university personnel will not be present to assist.

What if I still have my to-go container Chartwells plates or items from the Wellness Center?
There will drop-off locations in the Hall of Fame Room for you to return these items.

What if I’m a music student and have to return instruments, music folders, robes, etc.?
Items to be returned to the Music Department can be dropped off in the Toner Student Center Lounge.