By LMS Taskforce
As June 1 fast approaches, this signifies the end of Blackboard and for many, their first steps in Canvas. We know that it is going to require you to adjust to some changes, but we think Canvas has a lot to offer that will make your course experience a lot better. Please know that there are a variety of support systems available to guide you and your students through these changes. As a reminder, please funnel all questions, concerns, and issues through the HelpDesk at helpdesk@smumn.edu. With their new ticketing system in place, emails and calls are quickly routed to the appropriate person or department to expedite resolution.
When I need help, who can I contact?
- Saint Mary’s HelpDesk
- Email: helpdesk@smumn.edu
- Call: 507-457-7800 or 612-728-5100
- Canvas 24/7 support (get in touch with a Canvas technician):
- Chat: Log into Canvas, click Support (red bar on the left) and choose Chat with Canvas
- Call: 877-601-4784
How do I find training opportunities and support resources?
- The CELT site has a cadence of training sessions being offered for Canvas ranging from basics to advanced, as well as training on other aspects and tools. View at celt.smumn.edu/calendar.
- The Instructional Technology site contains walk-through videos and support resources on many of the instructional tools used in Canvas (Zoom, Ally, Flipgrid, etc.). View at celt.smumn.edu/intech.
- Additionally, there are public support documents available.
How do students learn the features of Canvas?
- In messaging from both Student Central and Cardinal Central, students who are enrolled in courses in Canvas have been directed to visit community.smumn.edu/canvas to guide them through their initial steps into Canvas. This page also contains a short introductory video.
- Information on how to use the features of Canvas can be found in the Canvas at SMU (Student Orientation) course. This is available when they first log into Canvas. This course and all future courses are found on the Dashboard.
- Additionally, there are public support documents available.
How do I access earlier articles sent to faculty or students?
- Prior communications listed below have been shared to further guide the transition from Blackboard and Engage to Canvas. These have been made for both students and faculty.